Multi-Channel Automation
Reach Customers Everywhere, Manage Everything in One Place
Automate campaigns across WhatsApp, SMS, Email, Voice, and Push Notifications from one unified platform. Smart fallbacks ensure 95% delivery rate.
SMS
Email
Voice
95%
Message Delivery Rate
5x
Better Engagement
60%
Cost Reduction
- ⭐⭐⭐⭐⭐ 4.8/5 from 500+ businesses using multi-channel
All Channels. One Platform.
Reach customers on their preferred channel without switching tools
The most engaging channel with 98% open rates. Perfect for two-way conversations, rich media, and instant responses.
- AI chatbot integration
- Rich media messages
- 24-hour free messaging windows
- Template messages
- Interactive buttons
- Voice & video calling
SMS
Universal reach to any mobile number. Perfect fallback when WhatsApp fails. Best for urgent notifications and OTPs.
- 100% device coverage
- No app required
- Perfect for OTPs
- Unicode support (all languages)
- Schedule delivery
- Delivery reports
Detailed content delivery with rich formatting. Perfect for newsletters, invoices, reports, and long-form content.
- Rich HTML templates
- Attachment support
- Link tracking
- A/B testing
- Personalization
- Analytics dashboard
Voice Broadcast
Pre-recorded voice messages delivered at scale. Perfect for payment reminders, announcements, and urgent alerts.
- Bulk voice messaging
- Multi-language support
- Schedule broadcasts
- Call tracking
- Listen analytics
- Cost-effective
Mobile Push
In-app notifications for mobile users. Perfect for app engagement, offers, and real-time updates.
- Real-time delivery
- Rich notifications
- Deep linking
- Segmentation
- Geofencing
- A/B testing
Smart Channel Fallbacks
Never lose a customer to a failed message. Automatic fallbacks ensure delivery.
Try WhatsApp First
Highest engagement
If Failed
User not on WhatsApp
Send SMS
Highest engagement
If Failed
Number invalid
Send Email
Guaranteed delivery
Higher Delivery Rate
95%
vs. 60% with single channel
Lower Costs
60%
Cost reduction with smart routing
Better Engagement
5X
Highest engagement
Zero Message Loss
100%
Highest engagement
One Dashboard for All Channels
Stop juggling multiple tools. Manage everything from one place.
Unified Analytics
See performance across all channels in one view. Compare open rates, CTR, costs, and ROI side by side.
Single Contact Database
One contact = all channels. See complete communication history across WhatsApp, SMS, Email in one profile.
Cross-Channel Campaigns
Create one campaign, send across multiple channels automatically.No need to set up separately.
Unified Inbox
Reply to messages from all channels in one inbox. Agents don’t need to switch between tools.
Multi-Channel Use Cases
Abandoned Cart Recovery
Recover 45% of abandoned carts with multi-channel follow-ups
Smart Channel Flow:
- Immediate (5 min): WhatsApp with cart items
- 1 hour later: SMS if WhatsApp not opened
- 24 hours later: Email with discount code
- 48 hours later: Voice broadcast final reminder
- 98% customers receive at least one reminder
- 45% cart recovery rate (vs 15% single channel)
- Average order value: ₹2,850
- ROI: 12X on campaign spend
- Never miss a hot prospect
₹12 Lakhs Recovered
Monthly revenue recovered using multi-channel
Payment Reminder Campaign
Collect 90% of dues with persistent multi-channel reminders
Smart Channel Flow:
- 3 days before due: WhatsApp with payment link
- 1 day before due: SMS reminder
- Due date: Voice call + WhatsApp
- 1 day overdue: Email with penalty notice
- 3 days overdue: All channels + manager escalation
- 90% payment collection rate
- 65% pay before due date
- Average payment delay: 2 days (vs 15 days)
- 4 hours saved daily per agent
₹8 Lakhs Collected
Outstanding payments collected in first month
Order Status Updates
Keep customers informed across their preferred channel
Smart Channel Flow:
- Order confirmed: WhatsApp + Email (receipt)
- Order packed: SMS with tracking link
- Out for delivery: WhatsApp + Push notification
- Delivered: All channels with feedback request
- 95% customers receive all updates
- 87% reduction in "where is my order" queries
- 4.8/5 average customer satisfaction
- 35% increase in repeat purchases
87% Less Support
Reduction in order status queries
Appointment Reminders
Zero missed appointments with multi-channel reminders
Smart Channel Flow:
- Booking confirmed: Email + WhatsApp confirmation
- 1 day before: SMS reminder
- 3 hours before: WhatsApp with location
- If no confirmation: Voice call to confirm
- Zero missed appointments
- 95% confirmation rate
- 30% reduction in no-shows
- Better resource utilization
₹2.5 Lakhs Saved
Monthly savings from reduced no-shows
Why Pura.Ai Multi-Channel?
True multi-channel vs. competitors’ single channel focus
| Feature | Pura.AI | AiSensy | Wati | Interakt |
|---|---|---|---|---|
|
WhatsApp
|
|
|
|
|
|
SMS |
|
|
|
Add-on |
|
Email Marketing |
|
|
|
|
|
Voice Broadcast |
|
|
|
|
|
Push Notifications |
|
|
|
|
|
Smart Channel Fallbacks |
|
|
|
|
|
Unified Dashboard |
|
WhatsApp only |
WhatsApp only |
WhatsApp only |
|
Cross-Channel Analytics |
|
Limited |
Limited |
Limited |
|
Cross-Channel Analytics |
|
WhatsApp only |
WhatsApp only |
WhatsApp only |
Pura.Ai is the ONLY true omnichannel platform
Multi-Channel Pricing
Growth
₹2,999/month
Essential multi-channel
WhatsApp + SMS + Email
- 5,000 messages/month
- 3 channels included
- Basic fallback rules
- Standard analytics
- Email support
Business
₹7,999/mo
Complete omnichannel
All 5 Channels Included
- 50,000 messages/month
- WhatsApp + SMS + Email + Voice + Push
- Smart fallback automation
- Advanced analytics
- Unified dashboard
- Priority support
Enterprise
Custom
Unlimited scale
Custom Channel Mix
- Unlimited messages
- All channels
- Custom integrations
- Dedicated account manager
- SLA guarantee
- 24/7 support
All plans include:
- 14-day free trial
- No credit card required
- Cancel anytime
- 99.9% uptime SLA
Real Results from Real Customers
“Pura.Ai has completely streamlined our customer interaction process at Cauvery Tata. Managing thousands of ltest drive manually was impossible. With Pura’s Ai, we’ve seen a 40% reduction in no-show appointments and a massive boost in customer communication. It’s an essential tool for any automobile dealership looking to scale efficiency.”
Murali Ganesh
General Manager,
Cauvery Tata
“Pura.Ai has been a game-changer for our online store. We use it to send beautiful catalogs of our latest Paithani and Silk saree collections directly to customers, which gets much higher open rates than email. The abandoned cart recovery feature alone has recovered enough sales to pay for the subscription multiple times over.”
Shrenik Bhandari
CEO
Moolchand Mill
“Pura.Ai helps us instantly connect with leads and share details of new arrivals like BMWs and Audis directly to our clients’ WhatsApp. The automated follow-ups on inquiries have helped us close deals faster and keep our stock moving. Highly recommended for high-ticket sales!”
Maulesh Thakkar
Managing Director
Kamdhenu Groups
Multi-Channel FAQs
How does channel fallback work?
When you send a message, Pura.AI tries the primary channel first (usually WhatsApp for highest engagement). If delivery fails after 5 minutes, it automatically sends via the fallback channel (SMS). If that fails, it tries the tertiary channel (Email). You can customize the fallback sequence and timing for each campaign.
Do I need separate accounts for each channel?
No! That’s the beauty of Pura.AI. Everything is managed from one account. You’ll connect your WhatsApp Business API, configure SMS sender ID, authenticate your email domain, and set up push notifications – all within Pura.AI dashboard. No need to juggle multiple tools or logins.
How are messages charged across channels?
Each plan includes a quota of messages across all channels. Beyond that, per-message costs are: WhatsApp ₹0.35, SMS ₹0.20, Email ₹0.10, Voice ₹0.50. You’ll always use the most cost-effective channel first (WhatsApp) and fallback to others only when needed. This typically reduces costs by 60% compared to SMS-only approaches.
Can I send the same message content across all channels?
Yes and no. While you write the message once, Pura.AI automatically optimizes it for each channel. For example, WhatsApp messages can include rich media and buttons, SMS will be shortened with a link, and Email will have full HTML formatting. The core message remains the same, but the presentation is optimized per channel.
What if I only want to use 2-3 channels, not all 5?
That’s perfectly fine! You can enable only the channels you need. Growth plan includes 3 channels (WhatsApp, SMS, Email), Business plan includes all 5. You only pay for the messages you actually send on each channel. Unused channels don’t incur any costs.
How does the unified inbox work?
All incoming messages from WhatsApp, SMS replies, Email replies appear in one unified inbox. Your agents can respond from the same interface regardless of which channel the customer used. The system automatically sends the reply through the same channel the customer used to contact you.
Does it work on mobile devices?
Yes! The chat widget is fully responsive and optimized for mobile. It adapts to screen size automatically and provides the same great experience on phones, tablets, and desktops.
Does it work on mobile devices?
Yes! The chat widget is fully responsive and optimized for mobile. It adapts to screen size automatically and provides the same great experience on phones, tablets, and desktops.
Can I see which channel performs best?
Absolutely! The analytics dashboard shows comparative metrics across all channels: delivery rates, open rates, click rates, conversion rates, and cost per conversion. You can see at a glance which channels are most effective for different types of campaigns and optimize accordingly.
What happens to customer data across channels?
All communication across all channels is stored in a single customer profile. You can see the complete history – every WhatsApp message, SMS, Email, Voice broadcast, and Push notification – in one timeline. This gives you complete context when interacting with customers.
Ready to Go Multi-Channel?
Join 500+ businesses using Pura.AI to reach customers on every channel from one powerful platform.
- ⭐⭐⭐⭐⭐
- 14 days • All channels included • No credit card required